Shipping Policy

Last Updated: September 17, 2026

This Shipping Policy explains how KeepItVivid processes, ships and delivers your order, including our handling time, transit time, shipping methods, shipping fees and free-shipping conditions. Because every item we sell is personalized and made to order, please read this policy carefully before placing your order.

1. Order Processing & Handling Time

Every product is customized and produced individually after your order is placed. Our order processing and production time is 1–2 days.

This covers both preparing your exclusive custom artwork — based on the design, name, photo, number, color or text you submitted — and producing your item, which is printed, sewn or assembled to order.

Specialty customized items such as hand-painted goods require a longer production period to guarantee flawless detail. For these items we will contact you by email if additional time is required.

Order processing begins after your payment is confirmed. Processing times are estimates and are separate from the transit time described in the next section.

2. Shipping Methods & Transit Time

Once production is complete, your order is securely packed and dispatched. We ship worldwide using Standard International Shipping, which combines international line-haul transport through our third-party logistics partners with final-mile delivery by a local carrier.

Shipping Method	Coverage	Estimated Transit Time
Standard International Shipping	Worldwide	3–5 days after dispatch

Final-mile carriers. Final-mile delivery is handled by a local carrier in the destination country. For shipments to the United States, final-mile delivery may be provided by USPS, UPS or FedEx. For other destinations, delivery is completed by a local postal service or courier partner. The carrier used for your order is selected by our logistics partners based on your delivery address and cannot be chosen at checkout.

3. Total Estimated Delivery Time

To estimate when your order will arrive, please allow for both the order processing time described in Section 1 and the shipping transit time described in Section 2. Total delivery time varies depending on your delivery address.

Total estimated delivery time: 3–10 days from the date your order is placed, depending on your delivery address.

All delivery times are estimates, not guarantees. Actual delivery may be faster or slower depending on your location, the destination country’s customs procedures and the factors described in Section 6 below.

4. Shipping Fees & Free Shipping

All prices on our website are stated in US Dollars (USD). Shipping fees are calculated in USD and applied at checkout as follows:

Order Subtotal	Shipping Fee	Transit Time
Under $59	$5	3–5 days
$59 and above	Free shipping	3–5 days

Free shipping condition. Free standard shipping applies automatically when your order subtotal reaches $59 or more (before any applicable taxes, and excluding any optional add-ons or tips). No coupon code is required. Free shipping is available to all countries and regions we ship to worldwide. Order subtotal thresholds are calculated in US Dollars (USD).

5. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email to the address you used at checkout. You can also view real-time logistics updates at any time:

Click the “View Your Order” link in your shipping confirmation email, or
Go to My Account → Orders and open the relevant order.

About tracking updates: please do not worry if no tracking information appears immediately after you open the tracking link. There may be a tracking delay of up to 24 hours while your package is in transit from our warehouse to the carrier’s first scanning station. Tracking information becomes available as soon as the carrier performs the first scan.

6. Potential Shipping Delays

All delivery times in this policy are estimates and are counted from the date your order is placed. While we make every effort to deliver your order on time, shipments may be delayed for reasons outside our reasonable control, including:

An invalid, incomplete or incorrectly formatted delivery address;
Customs clearance procedures in the destination country, and any customs inspection, duty assessment or import documentation requirements;
Public holidays, peak shopping seasons and increased carrier volume;
Severe weather, natural disasters, strikes, or other carrier and transport disruptions;
Epidemic or pandemic situations. In the event of an epidemic or pandemic, logistics operations, customs processing and final-mile delivery may be slowed, restricted or suspended in affected areas. Orders may therefore be delayed beyond the estimated transit times stated above. We will keep you informed by email where possible and will continue to monitor your shipment until it is delivered;
Other unexpected incidents affecting international transport.

We are not responsible for delays caused by the events listed above. However, if your order is significantly delayed, please contact us and we will investigate the status of your shipment with our logistics partners on your behalf.

7. Shipping Address Accuracy

Please verify your shipping address carefully before completing checkout. We reproduce and reship items only to the address provided at the time of order.

If delivery fails because an incorrect or incomplete shipping address was provided by the customer, we do not offer free replacements. A reproduction and reshipping fee of $7.99–$16.99 will be charged to send a new item. This amount is far lower than the original product price, and you do not need to return the item you received in error.

If you notice an error in your shipping address, please email us as soon as possible. Because personalized orders enter production immediately after payment, address changes can only be made before your order is locked for production (12 hours after checkout).

8. Duties, Taxes & Import Charges

Orders may be subject to import duties, taxes, customs fees or similar charges levied by the destination country. These charges are determined by the destination country’s customs authority, are not included in the product price or shipping fee paid to us, and remain the responsibility of the recipient. We are unable to predict or control the amount of such charges. Please contact your local customs office for further information before placing your order.

9. Contact Us

If you have any questions about shipping, delivery times, tracking, or an order that has not arrived, please contact our customer service team. We normally respond to order-related enquiries within 1–3 business days.

Email: support@keepitvivid.com
Contact page: Contact Us

When contacting us about a shipment, please include your order number and the email address used to place the order so we can locate your order quickly.

For information about returns, exchanges and refunds, please see our Refund & Returns Policy. For the terms governing your purchase, please see our Terms of Service.